The Essential Guide to Lodging Insurance Claims for Strata

When something goes wrong in a strata-managed property, timely and accurate insurance claims are crucial to getting your community or apartment back on track. While insurance policies are there to protect you, the process of lodging a claim can sometimes feel daunting. However, with the right approach and preparation, you and your Strata Manager can streamline the process and avoid unnecessary delays.

Here’s what you need to know about lodging strata insurance claims correctly and why it's crucial to provide detailed information.

Core Strata proudly partners with Honan Insurance Brokers (Marsh), a leading provider of tailored insurance solutions, to deliver seamless insurance management for our properties. Honan Insurance Brokers takes the hassle out of the process by expertly handling all insurance claims on behalf of our communities, ensuring they are lodged efficiently and with the highest level of detail for prompt resolutions. Additionally, they manage all insurance renewals, keeping our properties fully covered and compliant with industry standards. This partnership reflects our commitment to providing proactive and professional strata management, safeguarding the assets and peace of mind of all our residents.

Step 1: Understand the Policy Coverage

Before lodging a claim, it’s essential to understand what your Strata insurance policy covers. Strata insurance generally includes protection for:

• Common property, like roofs, shared hallways, lifts and overall building.

• Leaks into apartments, or damages from either Common property or the apartment above. But the insurer or broker will advise what is covered and what is not covered.

• Fixtures within shared areas.

• Liability for contractors, owners, and guests that may sustain injuries in common areas,

  
  

Remember, personal belongings within individual units are typically not covered under strata insurance but by personal contents insurance. Check your policy documents or consult your strata manager to confirm what’s included.

Step 2: Act Quickly and Notify Key Parties

Time is of the essence when it comes to insurance claims. Notify your strata manager as soon as an incident occurs. Whether it’s storm damage, a burst pipe, or vandalism, acting quickly can prevent further damage and speed up the claims process.

For emergencies, temporary repairs might be necessary to prevent further loss—but always document everything first.

Step 3: Provide Detailed Information

One of the most critical factors for a smooth claim process is the level of detail you provide. The more comprehensive your submission, the easier it is for your Strata Manager to process your claim. Ensure you include:

• A Clear Description of the Incident: Outline what happened, when it occurred, and the impact on the property.

• Photos and Videos: Visual evidence is invaluable for insurers. Take clear, well-lit photos or videos of the damage from multiple angles.

• Professional Reports: If applicable, include expert assessments such as a builder’s or plumber’s report. These can validate the extent of the damage.

• Invoices or Quotes: Include receipts or quotes for repair costs to give the insurer a clear understanding of expenses.
  

Detailed documentation reduces back-and-forth communication and accelerates the process.

Step 4: Stay in Communication

Once your claim is lodged, maintain regular communication with your strata manager or broker. Respond promptly to any follow-up requests for additional information or clarification. An open line of communication ensures the claim stays on track.

Why Details Matter: Helping Your Manager Help You

Providing as much detail as possible isn’t just a courtesy—it’s a necessity. Here’s why:

• Speeds Up the Process: Comprehensive claims are quicker for insurers or brokers to process, reducing waiting times for all parties.

• Minimises Disputes: Clear evidence and detailed reports leave little room for ambiguity, reducing the chances of disputes or rejected claims.

• Ensures Accurate Payouts: The more information insurers have, the easier it is for them to assess the claim and ensure a fair settlement.
  

A Final Word: Partnering for Success

The claims process can feel overwhelming, but with the right preparation and support, it doesn’t have to be. At Core Strata, we work closely with residents, brokers, and insurers to ensure claims are lodged correctly and efficiently.

Remember, attention to detail today ensures a smoother process tomorrow. Protecting your community starts with being informed and proactive.

Need help navigating your strata insurance claims? Core Strata is here to support you every step of the way.